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All articles with 'service' Tag

Welcome to PHD!

Published on Sep 5, 2006 in Random

Its been 2 years since I have posted such a message. A recent look at my website statistics revealed that most of the visitors are first timers, and quite a few of them land here searching one of the “iim”, “indore”, “iim indore blog”, “iimi” or “chandoo iim”. So, let me take a moment and […]

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A dream that is three and half years old…

Published on Aug 11, 2006 in Random

January, 2003:It was my engineering final year, campus was abuzz and everybody was hopeful and anxious since its placement time. CSE people have more opportunities naturally and we kept hearing about the companies that might visit the campus this year. Finally the first company was announced. India’s largest software services company it is. We were […]

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How to serve the customer

Published on Jul 14, 2006 in Random

This week I came across two service orgs (cafe coffee day and shoppers stop) and observed peculiar things about their service. The “we serve you faster than anyone” problem: After roaming a lot in hot chennai sun (well, slowly people have been dropping hot adjective for chennai, you see, it has become redundant these days), […]

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Focus on Details = Satisfied Customers

Published on May 5, 2006 in Random

It is amazing how attention to smaller details can change the face of a service organization. There are several things that are done just the way they are since they were first done. Ok, thats a complex statement, for example, when you go to a website and it has some data/animation to load, all you […]

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Understanding Customer – Insights from street

Published on Apr 24, 2006 in Random

Part 1 of many more to come Location: DTDC Main office, Hyderabad Customer: Sir, can you courier this to Nellore (its a town in AP)Service Personnel: What is in it? C: a SIM cardSP: We dont deliver SIM cards C: Why?SP: Because, we donot take responsibility to them. (apparently either they are not covered under […]

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The Art of Doing Nothing

Published on Apr 12, 2006 in Random

Last 2 or so weeks are full of inactivity. Thoughts of restarting the regular visits to gym or doing something new like learning car driving have been visiting my idle brain once every 28 seconds. But alas, I remian more lazy and useless than ever. But still managed some progress by – learning preliminary cooking– […]

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Welcome to Cashless world

Published on Apr 10, 2006 in Random

For a second there, I tought they (SBI) are trying to make it true. Thank god, they called off the strike.

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TCS it is

Published on Feb 28, 2006 in Random

Finally I am going to Tata Consultancy Services as a business analyst. Location and other details of the job or not known at this point of time. but it should be clear in another couple of weeks time.

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My date with a mall

Published on Jan 10, 2006 in Random

My date with a mall Indorians suddenly found a new hobby, “mall hopping”, thanks largely to the new mall ‘Treasure Island’. After hearing rave reviews from several of my classmates I went there a couple of days back, my experiences… Park here, not there:Since the mall has very limited capacity of 2/4 wheelers parking, we […]

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10 things that I cherish about 2005

Published on Jan 3, 2006 in Random

Let me warn you, this is not a tag post. Now that you are relaxing let me take you through some of the most memorable things about 2005. The year started with a weeklong wonderful time spent with my fiancee. Its one of the best vacations we ever had. I got my Canon A75 Powershot. […]

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Where will the multiplex go now?

Published on Dec 24, 2005 in advertising, business, ideas, wonder why

You pay almost Rs. 200 for a service X. You drive almost 10 km to get the service. But to your utter dismay, you have little or no say in where you want your service to be delivered, to decide how long your want the break in between to be, you couldn’t sit with your […]

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Surprisingly Banks

Published on Dec 14, 2005 in advertising, banking, business

There is a clear shift in the distribution of TV ads, its no longer FMCG or consumer durables alone, you have a variety of ads ranging from financial services, recruitment, online services and electronics. For once it’s a pleasure to watch more than the powder and paste ads. One clear trend I can spot is […]

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The lastmile of online shopping

Published on Nov 27, 2005 in Random

The way Indian online shopping is shaping up only suggests that it will take several years before the market matures… an incident to back my argument. A couple of days ago I have ordered an iPodShuffle from one of the leading shopping sites in India. After a day I got an email from them saying […]

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IRIS 2005

Published on Nov 14, 2005 in Random

IRIS 2005 is over. I know I haven’t spoken much about it. For one, it’s been a part of my life for the last 8-9 months. Barring the 2 months of summer, I have spent at least a couple of hours every day on it, fearlessly dreaming about the event, carefully shaping up the themes […]

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Tell me where I can fit this

Published on Nov 6, 2005 in Random

Any high technology product with the exception of mp3 players like iPod come with a baggage of useful (less) features each trying to further complicate the problem which the consumer wanted to solve by using it. For example, we buy digital cameras to collect every moment as we live. But we end up getting either […]

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