This is the fifth installment of project management using excel series.
Preparing & tracking a project plan using Gantt Charts
Team To Do Lists – Project Tracking Tools
Project Status Reporting – Create a Timeline to display milestones
Time sheets and Resource management
Part 5: Issue Trackers & Risk Management
Project Status Reporting – Dashboard
Bonus Post: Using Burn Down Charts to Understand Project Progress
Tracking issues and risks is where most of the project management time goes. Once the project planning and organizing activities are in good shape, most of the project management activities are around risk management and issue tracking. In this installment of project management using excel, we will learn how to create a simple issue tracker template using excel and how to analyze issues using excel.
Issue Tracker Template
Excel is perfect for making an issue tracker template. Its grid structure and easy interface makes it totally easy to create and maintain an issue log. Here is a simple issue tracker template you can create in less than a minute.
The above template becomes very easy to manage with excel features like data validation, filters and tables (lists in 2003 and earlier).
More Robust Issue Log Template
While the above issue tracker template is good for most project needs, often you might need something little more robust. Of course, doing this is just a matter of adding few columns. For eg. it is common for project managers to keep track of the various types of issues and who is logging them, who is closing the issues. Here is an issue log template that is more robust.
Analyzing and Reporting Issue Status
Issues are part of everyday project management. It is important to keep track of various issues in the project and understand their progress. There are various ways to monitor the progress of issues using excel charts and pivot tables. In this tutorial, we will learn how to make the open vs. closed issues chart (see below).
- To make the chart, we will use the issue tracker data from the template shown above.
- We need to generate issue counts for the last 30 days from a chosen date like this:
- The counts can be easily generated by using the COUNTIF Excel formula [Excel SUMIFS formula tutorial] like this:
=COUNTIF(issueOpenDates,Date) - We can easily make the counts cumulative.
- Finally select the 3 columns above and make a line chart with 2 series. Adjust the chart formatting you have a simple “open vs. closed issues in the last 30 days chart”
- The above chart can be a great way to start discussion about issue run rate.
Risk Management using Excel
We can use similar ideas to prepare a risk management plan using excel. The risk log is similar to issue log. But when it comes to risk analysis, the usual practice is to make a risk matrix to highlight key risks. This can be easily done in excel with the help of Risk maps. This is your home work to figure out (or click on the below risk map image to download the template).
Download the Issue Tracker Templates
You can download the excel issue log template from here. Click the below link based on your excel version and the file type you prefer.
- Download Issue Tracker Template
- Download Issue Tracker Template [Excel 2003 compatible file]
- Download 24 Project Management Templates for Excel
What next?
The ideas presented here can be extended to do more complex analysis of issues and risks in your project. However the issues tracker systems can only go so far if we don’t ask right questions. Often when the project is going through a rough patch, it might be better to keep the issue trackers simple and focus on the work.
In the next installment of project management using excel, we will combine all the five parts and build a project status reporting dashboard.
If you are new to the series, please read the first 4 parts as well.
- Preparing & tracking a project plan using Gantt Charts
- Team To Do Lists – Project Tracking Tools
- Project Status Reporting – Create a Timeline to display milestones
- Time Sheeet Templates and Resource Management using Excel
- While at it, also check out the bonus post about Burn Down Charts.
What is your experience with issue tracker systems
Share your ideas and opinions on using issue trackers. What is the best and worst you have seen? In one project, we have used a very complicated issue log (actually a defect log) that took almost 5 minutes to create an issue. The system would produce nice looking 3d bar and 3d pie charts depicting the issue distribution, ownership and status. Our morning scrums were a disaster when someone choose to present these. What about you?
Resources for Project Managers
Check out my Project Management using Excel page for more resources and helpful information on project management.
13 Responses to “Using pivot tables to find out non performing customers”
To avoid the helper column and the macro, I would transpose the data into the format shown above (Name, Year, Sales). Now I can show more than one year, I can summarize - I can do many more things with it. ASAP Utilities (http://www.asap-utilities.com) has a new experimental feature that can easily transpose the table into the correct format. Much easier in my opinion.
David
Of course with alternative data structure, we can easily setup a slicer based solution so that everything works like clockwork with even less work.
David, I was just about to post the same!
In Contextures site, I remember there's a post on how to do that. Clearly, the way data is layed out on the very beginning is critical to get the best results, and even you may thinkg the original layout is the best way, it is clearly not. And that kind of mistakes are the ones I love ! because it teaches and trains you to avoid them, and how to think on the data structure the next time.
Eventually, you get to that place when you "see" the structure on the moment the client tells you the request, and then, you realized you had an ephiphany, that glorious moment when data is no longer a mistery to you!!!
Rgds,
Chandoo,
If the goal is to see the list of customers who have not business from yearX, I would change the helper column formula to :
=IF(selYear="all",sum(C4:M4),sum(offset(C4:M4,,selyear-2002,1,columns(C4:M4)-selyear+2002)))This formula will sum the sales from Selected Year to 2012.
JMarc
If you are already using a helper column and the combox box runs a macro after it changes, why not just adjust the macro and filter the source data?
Regards
I gotta say, it seems like you are giving 10 answers to 10 questions when your client REALLY wants to know is: "What is the last year "this" customer row had a non-zero Sales QTY?... You're missing the forest for the trees...
Change the helper column to:
=IFERROR(INDEX(tblSales[[#Headers],[Customer name]:[Sales 2012]],0,MATCH(9.99999999999999E+307,tblSales[[#This Row],[Customer name]:[Sales 2012]],1)),"NO SALES")
And yes, since I'm matching off of them for value, I would change the headers to straight "2002" instead of "Sales 2002" but you sort the table on the helper column and then and there you can answer all of your questions.
Hi thanks for this. Just can't figure out how you get the combo box to control the pivot table. Can you please advise?
Cheers
@Kevin.. You are welcome. To insert a combo box, go to Developer ribbon > Insert > form controls > combo box.
For more on various form controls and how to use them, please read this: http://chandoo.org/wp/2011/03/30/form-controls/
Thanks Chandoo. But I know how to insert a combobox, I was more referring to how does in control the year in the pivot table? Or is this obvious? I note that if I select the Selected Year from the PivotTable Field List it says "the field has no itens" whereas this would normally allow you to change the year??
Thanks again
worked it out thanks...
when =data!Q2 changes it changes the value in column N:N and then when you do a refreshall the pivottable vlaues get updated
Still not sure why PivotTable Field List says “the field has no itens"?? I created my own pivot table and could not repeat that.
Hi, I put the sales data in range(F5:P19) and added a column D with the title 'Last sales in year'. After that, in column D for each customer, the simple formula
=2000+MATCH(1000000,E5:P5)
will provide the last year in which that particular customer had any sales, which can than easily be managed by autofilter.
Somewhat longer but perhaps a bit more solid (with the column titles in row 4):
=RIGHT(INDEX($F$4:$P$19,1,MATCH(1000000,F5:P5)),4)
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