Here are three questions you often hear from your boss:
- What changes are happening in our business and how do they look?
- Do you know how to operate this new coffee machine?
- Why does every list has 3 items?
Jokes aside, our urge to find change in environment predates cave drawing, slice bread and Tommy Lee Jones. So, today let’s examine a very effective chart that tells the story of change and re-create it in Excel.
How fast America changes its mind – Example chart
Here is a recent chart from Bloomberg, depicting how America has changed its mind about various social & political issues between 1787 & 2015. (Read the full article on Bloomberg)
Applying these concepts to sample business data
Of course, our business data won’t span two and half centuries. So let’s look at something more realistic, like market share changes for 7 product categories over the last 15 years.
Here is a chart we will create in Excel.
Narrating change over time story with Excel charts – Video tutorial
If you like the above chart, watch below video to learn how to create it. As the process is somewhat elaborate, I made a video explaining various steps and techniques. Watch it below (or click here to see it on our YouTube channel)
Download the Change over Time Excel Chart:
Please click here to download the workbook for this chart (Excel 2013 Version).
Please click here to download the workbook for this chart (Excel 2007/10 Version).
Examine the chart, formulas & formats to learn more.
How do you tell the story of change?
My favourite methods for narrating the story of change are,
- Waterfall charts
- Scatter plots – case study
- Conditional formatting – usage in Dashboards
- Animated charts – Hurricane Sandy trajectory
- Interactive charts – Grammy bump chart
What about you? What charts & techniques do you use to narrate the story of change using Excel? Please share your thoughts and ideas in the comments area.
13 Responses to “Using pivot tables to find out non performing customers”
To avoid the helper column and the macro, I would transpose the data into the format shown above (Name, Year, Sales). Now I can show more than one year, I can summarize - I can do many more things with it. ASAP Utilities (http://www.asap-utilities.com) has a new experimental feature that can easily transpose the table into the correct format. Much easier in my opinion.
David
Of course with alternative data structure, we can easily setup a slicer based solution so that everything works like clockwork with even less work.
David, I was just about to post the same!
In Contextures site, I remember there's a post on how to do that. Clearly, the way data is layed out on the very beginning is critical to get the best results, and even you may thinkg the original layout is the best way, it is clearly not. And that kind of mistakes are the ones I love ! because it teaches and trains you to avoid them, and how to think on the data structure the next time.
Eventually, you get to that place when you "see" the structure on the moment the client tells you the request, and then, you realized you had an ephiphany, that glorious moment when data is no longer a mistery to you!!!
Rgds,
Chandoo,
If the goal is to see the list of customers who have not business from yearX, I would change the helper column formula to :
=IF(selYear="all",sum(C4:M4),sum(offset(C4:M4,,selyear-2002,1,columns(C4:M4)-selyear+2002)))This formula will sum the sales from Selected Year to 2012.
JMarc
If you are already using a helper column and the combox box runs a macro after it changes, why not just adjust the macro and filter the source data?
Regards
I gotta say, it seems like you are giving 10 answers to 10 questions when your client REALLY wants to know is: "What is the last year "this" customer row had a non-zero Sales QTY?... You're missing the forest for the trees...
Change the helper column to:
=IFERROR(INDEX(tblSales[[#Headers],[Customer name]:[Sales 2012]],0,MATCH(9.99999999999999E+307,tblSales[[#This Row],[Customer name]:[Sales 2012]],1)),"NO SALES")
And yes, since I'm matching off of them for value, I would change the headers to straight "2002" instead of "Sales 2002" but you sort the table on the helper column and then and there you can answer all of your questions.
Hi thanks for this. Just can't figure out how you get the combo box to control the pivot table. Can you please advise?
Cheers
@Kevin.. You are welcome. To insert a combo box, go to Developer ribbon > Insert > form controls > combo box.
For more on various form controls and how to use them, please read this: http://chandoo.org/wp/2011/03/30/form-controls/
Thanks Chandoo. But I know how to insert a combobox, I was more referring to how does in control the year in the pivot table? Or is this obvious? I note that if I select the Selected Year from the PivotTable Field List it says "the field has no itens" whereas this would normally allow you to change the year??
Thanks again
worked it out thanks...
when =data!Q2 changes it changes the value in column N:N and then when you do a refreshall the pivottable vlaues get updated
Still not sure why PivotTable Field List says “the field has no itens"?? I created my own pivot table and could not repeat that.
Hi, I put the sales data in range(F5:P19) and added a column D with the title 'Last sales in year'. After that, in column D for each customer, the simple formula
=2000+MATCH(1000000,E5:P5)
will provide the last year in which that particular customer had any sales, which can than easily be managed by autofilter.
Somewhat longer but perhaps a bit more solid (with the column titles in row 4):
=RIGHT(INDEX($F$4:$P$19,1,MATCH(1000000,F5:P5)),4)
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