Customer Service Dashboard using Excel [Dashword Week]

Share

Facebook
Twitter
LinkedIn

This post is part of Excel Dashboard Week

Early in Jan, I got this mail from Mara, a student in Excel School first batch.

Hi Chandoo,

I took your first Excel batch class and loved it. I created a dynamic and interactive dashboard for my work. My boss thinks it’s an excellent tool and I have you to thank for and also Francis Chin who shared his travel dynamic dashboard. I integrated things you taught so thanks so much!

I felt very proud reading her email, so I asked her if she can share the dashboard with some dummy data so that we all can learn from her example.

Being a lovely person Mara is, she gladly emailed me the workbook and I am thrilled to include it in Dashboard Week.

Customer Service Dashboard Snapshot:

Here is the dashboard that Mara prepared.

Customer Service Dashboard using MS Excel

[View this dashboard image in full size | Demo of this dashboard]

Techniques used by Mara to Create this Dashboard:

Mara used several techniques to create this dashboard. But I specifically liked 5 things about this dashboard. They are,

  1. Tweetboard kind of area at the top where she showed summary of status. [Related tip]
  2. Dynamic dashboard which can be filtered based on a month.
  3. Interactive chart with check boxes to show / hide information. [Related tip]
  4. Interactive comparison chart to compare target with actual performances (of valet wait times). [Related tip]
  5. Scrollable list of various gift shop items. [Related tip]

Download Customer Service Dashboard Excel Workbook

Click here to download the workbook prepared by Mara.

I encourage you to examine the file and see how you can implement similar dashboard in your area of work.

Thank you Mara

Thank you so much for your generosity and enthusiasm to educate us. I have enjoyed examining your dashboard. You have shown creativity and skill in putting this together.

If you like this file, say thanks to Mara.

Contribute to Excel Dashboard Week by sharing your tips / files:

You too can share your tips, excel workbooks, snapshots to make this Excel Dashboard Week truly awesome. Just fill this simple online form to send your contributions.

Facebook
Twitter
LinkedIn

Share this tip with your colleagues

Excel and Power BI tips - Chandoo.org Newsletter

Get FREE Excel + Power BI Tips

Simple, fun and useful emails, once per week.

Learn & be awesome.

Welcome to Chandoo.org

Thank you so much for visiting. My aim is to make you awesome in Excel & Power BI. I do this by sharing videos, tips, examples and downloads on this website. There are more than 1,000 pages with all things Excel, Power BI, Dashboards & VBA here. Go ahead and spend few minutes to be AWESOME.

Read my storyFREE Excel tips book

Overall I learned a lot and I thought you did a great job of explaining how to do things. This will definitely elevate my reporting in the future.
Rebekah S
Reporting Analyst
Excel formula list - 100+ examples and howto guide for you

From simple to complex, there is a formula for every occasion. Check out the list now.

Calendars, invoices, trackers and much more. All free, fun and fantastic.

Advanced Pivot Table tricks

Power Query, Data model, DAX, Filters, Slicers, Conditional formats and beautiful charts. It's all here.

Still on fence about Power BI? In this getting started guide, learn what is Power BI, how to get it and how to create your first report from scratch.

6 Responses to “A quick personal update”

  1. David Noble says:

    Thank you for the personal update. It was quite encouraging and a breath of fresh air in my Inbox. Take care and stay safe.
    David

  2. Doctors advise:
    Virus obstructs lungs with thick mucus that solidifies.
    Consume lot hot liquids like tea, soup, and sip of hot liquid every 20 min
    Gargle w antiseptic of lemon, vinegar, & hot water daily
    It attaches to hair/clothes detergent kills it, when come from st go straight shower
    Hang dirty clothes in sunlight/cold overnight or wash immediately.
    Wash metal surfaces as it can live on them 9 days
    Do not touch hand rails
    Do not smoke
    Wash hands foaming 20 sec every 20 min
    Eat fruit/veg and up zinc levels.
    Animals do not spread it
    Avoid common flu
    Avoid eat/drink cold things
    If feel sore throat do above immediate as virus is there 3-4 days before descends into lungs
    Would love help with my database mgt in excel.

  3. Karanbir says:

    Thanks for being thoughtful of us.
    BTW How do you track your expenses/income in excel? Can you share the worksheet please.
    Stay safe you and your family, best wishes.

  4. Surya says:

    Thanks for the update and happy to know that you and family are doing good. A 21 day lockdown has now been announced in India (I live around Kolkata) so it's uncertain times ahead. I check up on your wonderful articles often and will do so even more regularly now. Stay safe and God bless.

  5. Pablo says:

    Hi from Argentina, I follow you for a lot of years now. We here are in a quarantine for 2 or 3 weeks, because the pandemia.
    Excel is also my passion and I came here looking for a Num2Words formula, but in spanish. If anyone have it, please let me know.
    Best regards.

    Pablo Molina
    La Rioja - Argentina

  6. Indrajit Kar says:

    I'm glad to have your personal update. I'm from India & following you for so many years. Cheers to have any further personal update.

Leave a Reply