Welcome back. In part 3 of Making a Customer Service Dashboard using Excel let us learn how to create the charts in our dashboard.
Designing Customer Service Dashboard
Data and Calculations for the Dashboard
Creating the dashboard in Excel
Adding Macros & Final touches
Deconstructing the header area – Customer Service Dashboard
I like to keep a header area on all my dashboards. The purpose of header is simple. It shows key summaries and gives the users a sense of what is going on. In our customer service dashboard, the header has various key metrics & their trends, as shown below.
Constructing the spark-line for trend
The trend of calls for “All” and 2 selected options is shown as sparklines. Sparklines, a new feature introduced in Excel 2010 is very handy and easy to use. All you had to is select the 28 day call volume figures for ALL & 2 selected options and then go to Insert > Sparkline. Select the line sparkline & bingo, the sparklines are added to your workbook. Just cut them and paste them on the dashboard sheet.
Related: Learn how to use Excel 2010 Sparklines for dashboards
Constructing the traffic lights for call resolution
This is done with Conditional formatting. Another favorite feature. First we need to decide the traffic light conditions. In our case, I have defined below rules.
Related: Using Conditional Formatting Traffic Lights for your dashboards
Constructing Satisfaction Rating Chart
Distribution of customer satisfaction ratings is shown as a column chart. This is in fact a sparkline. The data for this is in Calcs!L42:N46. This is calculated using beloved SUMPRODUCT as shown in 2nd installment.
To insert the chart, just select L42:N46 in Calcs sheet and click on Insert > Sparklines (Column) chart. Move the chart to Dashboard sheet.
Related: Learn how to use Excel 2010 Sparklines for dashboards
Deconstructing the Dynamic Comparison Chart
The heart of this dashboard is dynamic chart at bottom. It has a lot going on,
- You can change the 4 week period for this chart
- You can select how you want to compare
- You can select which 2 options you want to compare
- You can tell what type of chart to show – (call volume, talk time, resolution rate, satisfaction rating & upsell $s)
To explain the dynamism of this chart, I have made a brief video. Please watch it first.
[Watch the video on our Youtube Channel]
So how this chart is made?
Even though we see dynamic chart in our dashboard, it is actually a picture link. This is how the chart works:
- From the calculations we have learned in 2nd part, you know that we constructed 28 day information for all 5 charts.
- Select each of these 5 types of info & create charts.
- We will end up with 5 charts. Place them neatly in empty cells.
- Next, define a named range
selChart, that returns one of these 5 cell ranges based on which chart user wants. - The definition for selChart is, =CHOOSE(valChartToDisplay, calcs!$C$73:$H$81, calcs!$C$84:$H$92, calcs!$C$95:$H$103, calcs!$C$114:$H$122, calcs!$C$125:$H$133)
I am sure you can figure out the rest of the details. See this illustration to understand how this chart is made.
Download Customer Service Dashboard
Excel 2010 version: Click here to download the dashboard workbook
Excel 2007 version: Click here to download the dashboard workbook
Examine the charts to learn better. Change the drop-downs, date values in dashboard sheet to see how the formulas work.
What next? – Adding final touches to the dashboard
So far, we have learned about the design of this dashboard, calculations behind it & how the charts are put together.
In the final installment, learn about the remaining pieces of the puzzle – VBA code, design tricks & future direction of the dashboard.
What charts you would put in this dashboard?
I liked the challenge of creating one dynamic chart that can show any data & analysis based on user’s wants. But I am sure there are more interesting ways to display call center data. So go ahead and tell me what charts you would include in a customer service dashboard. Bonus points if you can make the dashboard and share it with us. Go ahead and share your thoughts using comments.
Learn more about Dashboards
If you are looking for examples, information & tutorials on Excel dashboards, you are at the best. At Chandoo.org we have elaborate examples, tutorials, training programs & templates on Excel dashboards, to make you awesome. Please go thru below to learn more:
- Customer Service Dashboard Example
- KPI Dashboards in Excel – 6 part tutorial
- Excel Dashboards – Information, Examples, Templates & Tutorials
- Excel Dynamic Charts – Examples, tutorials & inspiration
- Excel School Dashboards Program – Learn how to create this and other dashboards in Excel
28 Responses to “2010 Calendar – Excel Template [Downloads]”
[...] Download and print the calendars today. You can add notes to individual dates or complete … [...] Uni Ego / Free 2010 Calendar – Download and Print Year 2010 Calendar today [...]
Any chance on a 2016 calendar?
Afternoon,
I have one similar calander that I added conditional formatting to so that I could highlight any planned factory holidays. I think i "borrowed" the formula from another calander so I won't post it here.
I also added week numbers to it using the formula =WEEKNUM(MAX(C6:I6)) Where C6:I6 is the range of dates in that give week. It works fine on most of the months but return strange values on other months (Week 6 in October?) I can't see any logic behind why it does this.
Any suggestions for an alternative formula to give the week numbers?
Regards,
William
Hi Chandoo,
I've added a new feature on your spreadsheet.
This control can be useful for all the sheets where you need to check dates.
Cheers
http://cid-69a78592a23a8438.skydrive.live.com/self.aspx/.Public/2010-calendar%5E_Miguel.xls
Hi Chandoo,
Nice calendar.
Till now whichever calendar I saw in Excel, it contained only the outline sheet.
Good to see monthly views and the mini view too.
Liked the mini view much. 🙂
-Nimesh
@William: This weeknum may be because the input dates to max are not properly formatting as excel dates.
Good tip on the conditional formatting and holidays btw...
@Migueal: Now that is super awesome. This is the reason why I love to blog. Readers will always one up me with such cool alternatives. Thank you for sharing this with us.
@Nimesh: You are welcome 🙂
is it possible to get the Notes section on the outline page to display the notes added to the month page for a specific date?
So if you add thing for January 2nd, and then select January 2nd those notes appear on the outline page
@Shish... You can do that using some formula magic. I would not recommend pushing excel to that as outlook / google calendar / icalc etc. do exactly that much more elegantly.
[...] Perpetual Excel Calendar – Free Downloadable Template [...]
Happy christmas to all of you!
This is really awesome. The nicest calender I've seen for Excel. I also like Miguels version of the sheet.
Just one "feature" is missing to me. As I live in Germany - where weeks start on Monday - I'd like to change this. Could someone please give me a hint how to do this?
Thanks in advance
Jörg
Hi Chandoo, I’ve added some new features on your spreadsheet with your permission.
Check it here:
http://cid-6b219f16da7128e3.skydrive.live.com/self.aspx/.Public/Calendar%5E_Pedro.xlsm
Miguel, this calendar is translated to Spanish language.
Jörg, this new approach allows us to start weeks on Monday.
Also it's possible to start weeks on Sunday if you enable Excel macros and push the arrows.
Best Regards,
Pedro.
@Pedro.. superb stuff.. thanks for sharing the file with all of us.
Hi Chandoo, for dates before March 1, 1900 our calendars are wrong.
In Microsoft Excel, DATE, EOMONTH, WEEKDAY functions return an incorrect result between Monday, January 1, 1900 and Wednesday, February 28, 1900.
See this page: http://support.microsoft.com/kb/214326/en-us/
Microsoft Excel incorrectly assumes that the year 1900 is a leap year in all Excel versions.
That's the reason why our calendar versions only work from March, 1, 1900 until December, 31, 9999.
Your comments are welcome.
Pedro.
@Pedro.. Thanks for pointing that out. wow... This reminds me of the Joel Spolsky's first BillG review - http://www.joelonsoftware.com/items/2006/06/16.html (read it, I am sure you would love it.) when Bill out of blue asks about date time implementations for VBA (which Joel is the program manager for...)
Thanks for sharing the URL too... Here is a specially made, chocolate sprinkled, extra fluffy donut for you 🙂
Hi Chandoo, thanks a lot for the donut but I prefer it without chocolate!
Always it's good to know a little history of Excel.
The Joel Spolsky’s last BillG Excel review was about the "Hall of Tortured Souls"
(See this Excel 95 Easter Egg here: http://www.eeggs.com/items/719.html)
Do not miss the humor!
@Chandoo.. I just return with a new calendar version.
http://cid-6b219f16da7128e3.skydrive.live.com/self.aspx/.Public/calendar-pedrowave.xltx
It helped me to practice conditional formatting, formulas to show check boxes, data validation drop down list, find out Thanksgiving Day's date for any year, how to find dates of public holidays using Excel, all reading your wonderful posts!
Perpetual Calendar Spanish version starting weeks on Monday:
http://cid-6b219f16da7128e3.skydrive.live.com/self.aspx/.Public/calendario-pedrowave.xltx
Main characteristics:
- Not macros.
- Select a year from 1900 to 9999 with a dropdown listbox.
- All date fields with the real date format.
- Easy language change of day of the week and month names because are also dates.
- Hide Saturdays and/or Sundays.
- Week starting on Sunday or Monday.
- Week and month numbers.
- Hyperlink between sheets.
- Consistent colors to Holidays, Diary and Events dates.
- Easy change of Holidays by country.
- Include 80 World Days and you can add more.
- A diary with my birthday and 50 more programable appointments.
- Check box to hide individual dates or all.
- Holidays, diary and events text are showed on each month's sheet.
- Ranges defined with Name Manager variables.
I'll appreciate if you make me some suggestions to improve this calendar.
Pedro.
Please, I need help!
I like all calendar from Pedro, thank you for them. Let me show my problem:
I have 2 excel cells (for example AE12 and AE13) which mean the starting and the ending date of my duty. I need a macro to insert sheets with label YEAR. MONTH (for example 2010. August or similar) with the proper datas between the two dates. Is it possible?
Thank you for reading me and sorry about my terribel english! 🙂
Hello Pedro,
Thanks so much for the modified calendar template. I love the extra functionality you added. Is there any way you could upload an unlocked version? I wanted to change some of the comments and data validation so I could use it for one of my applications.
As for feedback on potential improvements, with all the additions you made the file runs pretty slow. I'm sure this has to do with all the interconnectivity between the various tabs, but if there is a way to use less memory via more efficient formulas or something else I think this would make it easier to use. I have a brand new computer and with it running alone the response was pretty slow. One of the changes I'm making is changing the order of the months to match my company's fiscal year, so maybe something to automate a change like that could be useful.
Cheers,
Peter
Peter, my calendars are unlocked but you need Excel 2007 and 2010 versions to open them.
Now I return with a new Programmable Task Calendar:
http://cid-6b219f16da7128e3.office.live.com/view.aspx/.Public/Calendario%20de%20Tareas.xlsx
Wath an introductory video here:
http://pedrowave.blogspot.com/2010/10/programmable-task-calendar.html
This new calendar allows to select the start month to match the school and fiscal year.
This is great stuff Chandoo and company
Wanted to know if someone had built something similar
I need to store one Excel Sheet on this calendar that has all the holidays
US Holidays appear in RED
UK Holidays appear in Blue
Meetings appear in Green
Submissions appear in Orange
Is there a way I can store the list in a separate worksheet and all the calendars get updated with this?
Thanks
[...] Calendars: Year 2010 Excel Calendar | Year 2009 Excel [...]
please tell me "how to convert Rs.10000/- in to words through excel formula
[...] is all! http://chandoo.org/wp/2009/12/11/2010-calendar-excel-template-downloads/ See more Templates at http://www.vertex42.com/ Share this:Like this:LikeBe the first to like this [...]
Greetings,
Thanks for this wonderful excel vacation tracker. I notice that the tracker only has three months November, December and January 2015, however, I would like to add the other ten months for 2014. Can you please instruct me on how I can add the other months?
Thanking you in advance.
Hi Chandoo,
Calendar: can this be printed as single sheet 8.5x11 inch per month
kanu
@Kanu
Yes,
You can resize it to fit
WOW! I just searching some of like this, that help me.
Thank you for sharing.