Welcome back. In final part of Making a Customer Service Dashboard using Excel let us learn how to add macros & VBA code that makes our dashboard interactive.
Designing Customer Service Dashboard
Data and Calculations for the Dashboard
Creating the dashboard in Excel
Adding Macros & Final touches
As you can see, there are 2 important macros in this dashboard.
#1: Capturing selected item details
Whenever user clicks on an item in the detail area to compare, there is a small macro running behind that tells us what item is selected so that we can trigger our calculations and conditional formats. How does it work?
Simpler than we think!
We use a macro called as Worksheet_SelectionChange.
Related: Introduction Excel VBA
Understanding Event Macros
There is a special type of macros in Excel called as Event macros (or simple events). For example, if you want to do something whenever user selects cell D14, you can use an event macro. Excel offers various events so that we can initiate certain actions when user selects a cell, clicks on a hyperlink, activates a worksheet, updates a pivot table or finishes some calculation etc.
In our case, we wanted to change the comparison options based on what is selected by user. So we use an event called as Worksheet_SelectionChange
When you add a selection change macro to any worksheet, excel runs whenever you select a cell in that worksheet. Lets look a simple worksheet selection change macro to understand this:
The code for above event:
Private Sub Worksheet_SelectionChange(ByVal Target As Range)
[valSelection] = "You have selected " & Target.Address
End Sub
The range valSelection is linked to text box that you saw in demo.
Event macro in our Customer Service Dashboard
In our dashboard, we have one additional challenge. We need to run our event macro only if one of the two lists (rndSel1 & rngSel2).
This is where we use an additional feature of VBA, Application.intersect() formula. This checks whether given two ranges overlap and if so, returns the region in overlap.
Lets look at our event macro:
Private Sub Worksheet_SelectionChange(ByVal Target As Range)
'This macro is triggered whenever any cell is selected in the Dashboard worksheet
'Step #1: If user clicks on a blank cell then do nothing
If ActiveCell.Value = "" Then Exit Sub
'Step#2: See if the selected cell is in left column
If Not (Application.Intersect(ActiveCell, Range("rngSel1").Cells) Is Nothing) Then
'If so, then call setOption1 macro
Call setOption1
'Step #3: See if the selectd cell is in right column
ElseIf Not (Application.Intersect(ActiveCell, Range("rngSel2").Cells) Is Nothing) Then
'If so, then call setOption2 macro
Call setOption2
End If
End Sub
If you examine the comments, most of what it does should be obvious.
#2: Showing & Hiding help messages
Adding help feature to complex dashboards makes life simpler for end users. So I always recommend it to my students. But how easy is it to add help?
Well, easier than you think. Just follow below steps:
- Add help messages to your dashboard using drawing shape > bubbles
- Once all the messages are added, just select all of them and group (right click > group)
- Select the group and using name box in Excel, give it a name, in our case the name is boxHelp
- In a new module, Write a macro (lets call it showHideHelp) to display and hide the boxHelp group.
- Now add a small text box with label “Help” on it.
- Assign the macro to this help text. (right click on the group, assign macro)
But what do we put in showHideHelp macro?
Simple, When user clicks on Help text, we will just toggle the visibility of boxHelp group using code like this:
ActiveSheet.Shapes.Range(Array("boxHelp")).Visible = Not ActiveSheet.Shapes.Range(Array("boxHelp")).Visible
The Not portion toggles the visibility, thus when you click on help button the help gets turned on if it is off (and vice-a-versa)
Download Customer Service Dashboard
Download final version of our customer service dashboard using below links:
Excel 2010 version: Click here to download the dashboard workbook
Excel 2007 version: Click here to download the dashboard workbook
Examine the VBA Code to learn better.
Future directions for this dashboard…
I am happy how this turned out so far. That said, we can make a few advancements to it like:
- Using Excel 2010 slicers to make the selection of items in comparison area.
- Adding ability to export dashboard as PDF or PPT
- Adding qualitative comments to dashboard (automated a la tweetboard or manual) so that managers can understand what caused the change.
- Adding customizable time windows. Currently the dashboard shows any 4 week window, but it can become even more powerful by adding custom start and end dates.
Note: Make sure you have gone thru previous 3 parts of this tutorial as well.
Designing Customer Service Dashboard
Data and Calculations for the Dashboard
Creating the dashboard in Excel
How would you approach this dashboard?
If you were to analyze and design a dashboard for customer service department, how would you approach it? What metrics, information would be very important for you? Please share your ideas and thoughts using comments.
Learn more about Dashboards
If you are looking for examples, information & tutorials on Excel dashboards, you are at the best. At Chandoo.org we have elaborate examples, tutorials, training programs & templates on Excel dashboards, to make you awesome. Please go thru below to learn more:
- KPI Dashboards in Excel – 6 part tutorial
- Excel Dashboards – Information, Examples, Templates & Tutorials
- Excel Dynamic Charts – Examples, tutorials & inspiration
- Excel School Dashboards Program – Learn how to create this and other dashboards in Excel
41 Responses to “SQL Queries from Excel”
I use this method very often.
I always use =SUBSTITUTE (ColumnWithText,"'","''")
to be sure that potential apostrophe in text columns are doubled as required in SQL.
Awesome ! I don't use excel very often so the substitute thing is gold to me 🙂 thanks !
@Leonid.. that is a good technique to use substitute to clean up text apostrophes. thanks
Goal:
Generate update statement in excel where the columns that can be updated are dynamic
You want the columns which are not updated to keep the same value
(or not be overwritten with NULL values with the new generated statement)
the statement can be applied to multiple rows in excel for the same column headers
(This is why the '$' exist for the column headers that are being set)
A1 = First_Name
B1 = Last_Name
C1 = Middle_Name
="
UPDATE PERSONS "&CHAR(10)&
" SET 1 = 1 "&CHAR(10)&
IF(LEN(TRIM($A2))=0,"",", "&$A$1&" = '"&$A2&"'"&CHAR(10))&
IF(LEN(TRIM($B2))=0,"",", "&$B$1&" = '"&$B2&"'"&CHAR(10))&
IF(LEN(TRIM($C2))=0,"",", "&$C$1&" = '"&$C2&"'"&CHAR(10))&
" WHERE name = 'staticordynamicvalue' AND gender = 'staticordynamicvalue'
"
Output (if all columns are set):
UPDATE PERSONS SET 1 = 1,
First_Name = 'Joe',
Last_Name = 'ORien',
Middle_Name = 'Richard'
WHERE age = 28 AND gender = 'm'
Output (if only First _Name (A1) is set):
UPDATE PERSONS SET 1 = 1,
First_Name = 'Joe'
WHERE age = 28 AND gender = 'm'
Possibly my post above is confusing without the actual table to look at. I will do the same example with the table used here. Instead of an insert statement I will generate an update statement for the columns, Cust_Name, Phone & E-mail
where we can generate an update statement for any column individually or together. 🙂 I hope this can help.
=”
UPDATE table “&CHAR(10)&
” SET 1 = 1 “&CHAR(10)&
IF(LEN(TRIM($A2))=0,”",”,Cust_Name = ‘”&$B3&”‘”&CHAR(10))&
IF(LEN(TRIM($B2))=0,”",”, Phone = ‘”&$C3&”‘”&CHAR(10))&
IF(LEN(TRIM($C2))=0,”",”, E-mail = ‘”&$D3&”‘”&CHAR(10))&
” WHERE Cust_Name = ’Bill Gates'
”
Thanks, it has been very useful !
It saved me at least 30 minutes, and time is the most expensive thing in our world...
Hey Paul,
What if any of A2, B2, or C2 is a date field?
The formula above is taking date as string. Any solution?
Even I faced the same problem. If any of the above columns are date, it is taken as string. Any work around for this?
I've found the string concatenation method works well.
At the risk of sounding spammy I would mention that
if it's something your are doing regularly it might be worth investigating a tools
that make it easier, such as QueryCell, an excel add-in I've developed.
It gives you a right click menu option that will produce and then customize insert statements for the selected region of Excel data.
Cheers
Sam
Hi,
For inserting the excel data to your SQL table, you can create insert statements in excel file according to your columns.
then just execute the statements all at once, it will insert the required data to sql server table.
thanks,
How...?
I tried to generate t-sql insert queries from the above example
="insert into values('" &A2 &"','" & B2& "');"
but it generates on one record instead of all records from excel sheet.
I'm using Excel 2003 and the excel sheet contains 922 records.
Most data bases can generate DDL for any object but not a lot of them allow generation of INSERT statements for the table data.
The workaround is to make use of ETL Tools for transferring data across servers. However, there exists a need to generate INSERT statements from the tables for porting data.
Simplest example is when small or large amount of data needs to be taken out on a removable storage media and copied to a remote location, INSERT..VALUES statements come handy.
There is a number of scripts available to perform this data transformation task. The problem with those scripts that all of them database specific and they do not work with textiles
Advanced ETL processor can generate Insert scripts from any data source including text files
http://www.dbsoftlab.com/generating-insert-statements.html
Super Aiticle. Thanks for this post.
I used to deal with the same problem, until found this awsome and free tool.
http://www.xtrategics.com/shapp/String%20Handler.application
regards,
Hi ,
i need a sql query to update a DB in excel 2010..
i have the query(SQL) for insert in excel as ,
="insert into customers values('" &B3 &"','" & C3 & "','"&D3&"');"
similarly i need q sql query for update in excel
i want clear formulas only for insert,delete,update,select
Hi !
I would like to thank you so much ! This trick saves me a lot of time. Thank you so much. Really appreciate it !
-Ankit
You may like to take advantage of this unique tool 'Excel to Database'.
(free for 60 days)http://leansoftware.net The Excel-to-Database utility enables you to validate and transfer data from Microsoft Excel or text file to a database table or stored procedure process. Any text data can be pasted into the application, this may be from another Excel sheet or from text files such as CSV format. SQL Server, Access, MySQL, FoxPro .. Application features Some unique features of Excel to Database include: ?Easy to use color coded/traffic light data validation ?Data is validated as soon it is typed or pasted into Excel ?Upload Excel data to a table or stored procedure process ?Allow default values ?Mandatory/must have fields can be specified ?Allow user friendly column names ?Allow excel formula / calculated fields ?Multiple database type support: Microsoft SQL Server, Access, MySQL and others (to be tested) ?Supports Custom SQL scripts, with SQL/Excel merge fields ?Database validation checks ensure you comply with any rules defined within the database ?Multiple Task configuration ?For co-operative use, Tasks can be shared across a network ?Task configuration is password protected http://leansoftware.net
Its works fine for single record.
I want to update 1000 records in DB. Can you help me.
[...] [...]
Excel database tasks 2.3 (EDT)
you can now load directly from any source into Excel, validate and upload to most SQL database platforms including SQL Server with automatic transaction wrapping.
You can also use EDT as a multi-user application by easily designing your own Edit data tasks and deploying EDT on your users workstations.
Automatically creates UPDATE/INSERT statements based on the primary key. Default SQL can be modified as you require.
Makes the best use if Excel power - formatting, formula, validation, conditional formatting.. without creating any problematic spreadsheets!
Release details on the blog:
http://leansoftware.net/forum/en-us/blog.aspx
Thanks for the interest
Richard
Thanks for the valueable information, it really help me alot.
Thanks again.
As I do with a field of type date?
= "UPDATE SET business datetime =" & "'" & A2 & "' WHERE ID =" & B2 & ""
the date is not 03/10/2012 is 41246. Even putting quotes ...
Please show how to do it properly with dates as well as when those dates are empty. Thanks!
In a separate column make the date to Text using below formula
=TEXT(C2,"mm/dd/yyyy") Then Refer this text column in your update statement
Great post saved me a a load of time on a task i had to complete
thanks for sharing article... helpful!
Thanks 🙂
Hello,
Nice article.
I have also created one tool for create table script using excel http://devssolution.com/create-table-in-sql-using-excel/
Please check it.
Thanks & Regards,
Sandeep Bhadauriya
[…] Excel formula used – http://chandoo.org/wp/2008/09/22/sql-insert-update-statements-from-csv-files/ […]
If any one can help me out with following.
I want to know a SQL query of below excel formula:
=LOOKUP(0,-SEARCH(LEFT(F2,LEN($B$2:$B$100))+0,$B$2:$B$100),$A$2:$A$100)
Excel data is as below;
Name Codes
names1 992
names2 57
names3 856
names4 297
names5 63
if there is a number (29756789) then it should search in sql by taking the prefix of number (297) from (29756789) and return the name field (name4).
Codes can be of two digit or three.
Thanks
Here is a link to an Online automator to convert CSV files to SQL Insert Into statements:
CSV-to-SQL: http://csv-to-sql.herokuapp.com
http://stackoverflow.com/questions/1570387/how-to-insert-data-from-an-excel-sheet-into-a-database-table/37409790#37409790
="INSERT INTO table VALUES (" &A3 &",'" & B3 & "','"&C3&"','" & D3 & "','" & E3 & "'," & F3 & "," & G3 & "," & H3 & ",'" & I3 & "'," & J3 & ");"
B3 has date data that looks like 9/22/17 but with the formula above b3 is coming out as 43000?
how do i fix that?
I just want to insert the Excel records in Sql table without Visiting SQL.
basically i m just want to run a command in Excel Only.
Help Me..plz..?
Hi I have a question maybe you guys have an answer for me
="insert into customers values('" &B3 &"','" & C3 & "','"&D3&"');" where B3, C3, D3 refer to above table data.
the above technique works but is there a way to write it so it takes a range instead of individual columns. because I have an extremely wide table
="insert into customers values(B3:D3);" where B3, C3, D3 refer to above table data.
Awsome
Its Great Effort to help everyone who working with excel.
Thanks for the mini-tutorial on SQL from Excel. Didi it several years ago, but couldn't remember the syntax! All the dialogue was really helpful as well!
The formula above is taking date as string. Any solution?