Let’s say you are the people manager at ACME Inc. You are looking staff list for the months – January and February 2017. You see that we had 4,000 employees in Jan and 4,200 employees in Feb. So what is the churn?
- Is it just 200?
- Or is it the sum of people who left and who joined?
- What if you want to find out how many people moved to new designations / departments or groups?
You see, churn is tricky to figure out.
So why not invite the pros? ie Power Query.

Side note: You could also calculate churn in Excel (using formulas) or in SQL (by using long queries and unions with a boat load of joins)
Setting up your data – Churn analysis
The first step is to set up two sets of data (one for each point in time). Make sure that you include only relevant columns. Let’s say we go with below layout.

For the sake of simplicity, let’s call these tables thismonth and lastmonth. You can include the data date columns, but they are not necessary for the analysis.
Define churn
We can categorize churn in to one of these 6 levels.
- New employees
- Exits
- People who moved to a new group
- People who moved to a new branch
- People who moved to a new designation
- No changes
Figuring out the churn – Power Query
Here is the process to calculate the churn using Power Query.
- We create a third query by merging two datasets (thismonth and lastmonth) on employee number as Full Outer join (think of this as A union B in sets – ie any employee present in either months will be included)
- We define a custom column in this new query, called status. It will have
- New employees if emp number is null in last month’s column
- Exit if emp number is null in this month’s column
- New group if thismonth.group <> lastmonth.group
- New Branch if thismonth.branch <> lastmonth.branch
- New Designation if thismonth.designation <> lastmonth.designation
- No changes else
- We delete all rows with no changes (as we are only interested in churn)
- Load this data to Excel
Figuring out employee churn – Power Query lesson video
Since the process is somewhat technical and confusing, I made a video explaining everything in detail. Check it out below.
You can watch this video on our youtube channel too.
Download Example Workbook
Click here to download example workbook. You must have Power Query 2013 or Excel 2016 to customize anything.
More on Power Query
Power Query is awesome. If you haven’t explored its power, check out below tutorials and get started.
- Introduction to Power Query
- Unpivot data quickly with Power Query
- How to import web data to Excel using Power Query
- Recommended training: Power Query by Ken Puls
How do you calculate churn?
As mentioned earlier, we can use either Excel formulas or SQL to calculate churn. If I am only interested in high-level churn (ie entries and exits), I use a simple formula. But for anything more than that, I prefer Power Query or SQL (as PQ is not be available in all versions of Excel)
What about you? How do you calculate and analyze churn? Please share your approach and tips in the comments.














24 Responses to “10 Supercool UI Improvements in Excel 2010”
The best improvement by far is the Collapse Ribbon ^ button !
Kind of a shame that some of the best improvements are actually returns to old functionality. One thing I don't like is that to get to recent files I need to do an extra click after File - apart from Save As, that's why I'm usually in the File menu. I like the sparkline options, though they are still as not fully featured as some of the free and pay options out there.
The collapse button for the ribbon menu is good news. Can you make the ribbon menus stick too?
Nine improvements, not ten. You can also select multiple objects in 2007. Click on the Find & Select item at the far right of the Home tab, and the dropdown looks remarkably like your 2010 screenshot.
@Jon.. Thank you. Dumb me, I somehow thought we couldnt select objects in Excel 2007. Just saw the "select menu" and it is there. I have corrected the post and removed the point. I have added the "you can make your own ribbons" instead. Thanks once again.
@Arti: what do you mean by make ribbons stick?
@Alex: May be it is my installation, but when I go to "File menu" I see "recent files" by default.
For example, if I am working with one of the contextual ribbon menus (Pivot tables, Drawing/Chart etc), as soon as I click away from the selected object, the menu tabs vanish. If I click on the object again immediately, then Excel will remember what I was looking at, but if I wander away and click on a Pivot, then back again on the Chart, the menus will 'appear' but not get activated, thereby causing much annoyance and additional clicking.
I want to "pin" the whole menu (not invididual commands) somehow, so that I can have the menu there for the length of the time I am working with graphics. Excel 2003 used to have the Drawing toolbar you could detach and hover while you were working, but this functionality disappeared in Excel 2007.
My thought was Excel should just allow a 'pin', similar to the Recently Opened files menu, for the Ribbon Menus as well. If I have not selected any Drawing object, the commands can be greyed out, but I want the menu as a whole to 'stick'.
@Arti... I think MS solved this problem differently. When I select a pivot and go to "design" tab Excel 2010 remembers this and automatically takes me to "design" tab when I reselect the pivot.
Apart from this you can also define your own ribbon with all the things you normally do. See the above article (I have added this after Jon's comments)
Nice feature. About time for a upgrade for MS Office
Oh... okay. That might be a start. I'd probably just copy-paste the Drawing tab haha. Thanks. I'll definitely give Excel 2010 a try.
Btw - have you considered getting into / gotten into the world of Excel as it meets SharePoint?
Actually, the replacement new thing is probably better than all the rest. One thing that the designers of the Office 2007 ignored was allowing regular users to customize their own interface. Office 2010's interface was expanded in this way to address the huge uproar.
Is there still a limit on how many things you can add to the QAT bar? (I'm too lazy to look myself.)
@Jeff.. it seems to take quite a few, but only shows one line and gives a little arrow button at the end. (summary: shucks!)
The best thing is you can edit the ribbon directly from excel, so now i can create my own bar with just the things I use regularly!
One of the annoying things in 07 for me is the Add-Ins menu bar - in 03 I could keystroke directly to menu add ins.. In 07 I needed an extra keystroke just to activate the add-in menu, then the keystrokes as normal.. Hope this marek sense..
John -
If you remember the old Excel 2003 Alt-key shortcuts, you can still use them in 2007. To get to the Add-In dialog:
Alt-T-I
Dear Arti & Chandoo
Seen your comments over some issues. Hope you are form India, gone through your comment expecting a pin to command it as a whole, great, hope if someone out of MS have read it, it may be kept in mind while the next R & D of Office Ver. 16
Just incase someone forgot CTRL+F1 will collapse the ribbon.
[...] was pleasantly surprised when I ran Microsoft Excel 2010 for first time. It felt smooth, fast, responsive and looked great on my [...]
I like the sparklines, and the ability to modify the charts
How do you get rid of the advertisment on the right hand side? If you upgrade then will it take off the ads?
Once again Microsoft has re-decorated the Office and we are NOT pleased!
The graphics object selector can be found in the Home ribbon under Find & Select, Select Objects near the bottom of the drop down. You can make it part of the Quick Access toolbar by right click over it and selecting Add to Quick Access toolbar.
The graphics "cursor" will now appear on the mini-toolbar at the top left of the window.
How to get rid of "Add-Ins" button in Backstage (File)" menu by means of XML code, i.e. to hide, to delete or to disable this button?
This button is usually situated in the Backstage menu between "Help" and "Options" buttons.
Vladimir, did you ever get an answer to your question?
I am tying to customize the ribbon UI for a file using XML, and this is precisely the piece I can't figure out. I can hide other tabs, remove items from QAT and backstage - all except the options that are showing up under add-ins in backstage. If there is an XML syntax for referencing this thing and making it invisible, I cannot find it.
Hey, nice tutorial. Please check my video tutorial on similar topic at the below link and provide your comments:
http://www.youtube.com/watch?v=TeIFc0jYjpA