Here is a fairly annoying problem.
Imagine a chart showing both sales & customer data. Sales numbers are large and customer numbers are small. So when you make a chart with both of these, it looks something like below.

Now, usually to select the smaller, unreachable series, the steps I follow are,
- Select the chart
- Go to Chart Format ribbon and select the series name (as shown below)

But this is a long process with significant click tax.
Here is a simpler alternative. Use arrow keys to select the series you want.
Here is how it works:
- Select one the taller, more prominent series
- Press either up or down arrow keys few times to select the smaller series
- Done!
A quick demo of this feature.

So go ahead and use ’em arrow keys to select & format any element in your chart.
Bonus tip: How to know which arrow key to press?
- After selecting the taller series, look at formula bar.
- It should read something like this:
=SERIES(Sheet1!$B$5,Sheet1!$A$6:$A$17,Sheet1!$B$6:$B$17,1) - Notice the last parameter.
- If it is 1, that means the other series is 2 (or 3 …). So you press UP arrow to increment.
- If it is 2 (or 3…), that means the other series is 1. So you press DOWN arrow to decrement.
Bonus Bonus Tip: How to select any individual data points in the series?
Use LEFT or RIGHT arrow keys to select individual data points in a series. This is an easy way to add data labels or change color of one particular data point.
How do you select unreachable chart elements?
I admit. I have been using the chart format ribbon to select unreachable items until today. But once I realized that we can use arrow keys, I feel empowered. While I am not a keyboard shortcut fanatic, I do believe that if there is a faster way to do something with keyboard alone, we should embrace it.
What about you? How do you select chart items? Please share your tips in the comment section.
More tips: on formatting charts, on keyboard shortcuts and quick Excel tips.














13 Responses to “Using pivot tables to find out non performing customers”
To avoid the helper column and the macro, I would transpose the data into the format shown above (Name, Year, Sales). Now I can show more than one year, I can summarize - I can do many more things with it. ASAP Utilities (http://www.asap-utilities.com) has a new experimental feature that can easily transpose the table into the correct format. Much easier in my opinion.
David
Of course with alternative data structure, we can easily setup a slicer based solution so that everything works like clockwork with even less work.
David, I was just about to post the same!
In Contextures site, I remember there's a post on how to do that. Clearly, the way data is layed out on the very beginning is critical to get the best results, and even you may thinkg the original layout is the best way, it is clearly not. And that kind of mistakes are the ones I love ! because it teaches and trains you to avoid them, and how to think on the data structure the next time.
Eventually, you get to that place when you "see" the structure on the moment the client tells you the request, and then, you realized you had an ephiphany, that glorious moment when data is no longer a mistery to you!!!
Rgds,
Chandoo,
If the goal is to see the list of customers who have not business from yearX, I would change the helper column formula to :
=IF(selYear="all",sum(C4:M4),sum(offset(C4:M4,,selyear-2002,1,columns(C4:M4)-selyear+2002)))This formula will sum the sales from Selected Year to 2012.
JMarc
If you are already using a helper column and the combox box runs a macro after it changes, why not just adjust the macro and filter the source data?
Regards
I gotta say, it seems like you are giving 10 answers to 10 questions when your client REALLY wants to know is: "What is the last year "this" customer row had a non-zero Sales QTY?... You're missing the forest for the trees...
Change the helper column to:
=IFERROR(INDEX(tblSales[[#Headers],[Customer name]:[Sales 2012]],0,MATCH(9.99999999999999E+307,tblSales[[#This Row],[Customer name]:[Sales 2012]],1)),"NO SALES")
And yes, since I'm matching off of them for value, I would change the headers to straight "2002" instead of "Sales 2002" but you sort the table on the helper column and then and there you can answer all of your questions.
Hi thanks for this. Just can't figure out how you get the combo box to control the pivot table. Can you please advise?
Cheers
@Kevin.. You are welcome. To insert a combo box, go to Developer ribbon > Insert > form controls > combo box.
For more on various form controls and how to use them, please read this: http://chandoo.org/wp/2011/03/30/form-controls/
Thanks Chandoo. But I know how to insert a combobox, I was more referring to how does in control the year in the pivot table? Or is this obvious? I note that if I select the Selected Year from the PivotTable Field List it says "the field has no itens" whereas this would normally allow you to change the year??
Thanks again
worked it out thanks...
when =data!Q2 changes it changes the value in column N:N and then when you do a refreshall the pivottable vlaues get updated
Still not sure why PivotTable Field List says “the field has no itens"?? I created my own pivot table and could not repeat that.
Hi, I put the sales data in range(F5:P19) and added a column D with the title 'Last sales in year'. After that, in column D for each customer, the simple formula
=2000+MATCH(1000000,E5:P5)
will provide the last year in which that particular customer had any sales, which can than easily be managed by autofilter.
Somewhat longer but perhaps a bit more solid (with the column titles in row 4):
=RIGHT(INDEX($F$4:$P$19,1,MATCH(1000000,F5:P5)),4)
[…] Finding non-performing customers using Pivot Tables […]