Note: This is a not an Excel tips post. It is a diary of one of the most awesome conferences I have ever attended.
I just finished attending PASS Business Analytics conference in Santa Clara (USA) and am now heading back home to India. And it has been one of the most fun, uplifting and educational experiences of my life. I met so many remarkable people in this trip.
Just to name a few, I met Dan Fylstra (one of the pioneers of VisiCalc & founder of Solver), Bob Phillips, Ken Puls, Jordan Goldmeier, Oz Du Soliel, Rick Grantham, Szilvia Juhasz, Zack Baresse, Kevin Jones, Avi Singh, Chris Webb, Rob Collie, Bill Jelen, Scott Senkeresty, Matt Allington, Jon Acampora, Marco Russo & Jen Stirrup.
I also felt fortunate to meet many of Chandoo.org fans, followers, customers & supporters who attended the conference. It was non stop fun for 3 days.
As if meeting all these great people, sharing a conversation, beer, snack, moment or ride (in a cramped backseat with 2 other Excel MVPs) with them was not enough, I also got to attend few of the amazing sessions at PASS BA.
- I learned CUBE formulas from Bob Phillips
- Introduction to R from Jen Stirrup
- Power Query trickery from Chris Webb
- Charting best practices from Jordan
- Keynote presentations by Mico & Carlo
I wish I had the time to attend more sessions. But I was busy teaching a few or meeting people.
All in all, in one word, PASS Business Conference has been AWESOME.
Couple of funny & interesting experiences from the conference:
5 MVPs in a car
At the end of day 3 (April 22nd), a bunch of us were sitting at the hotel lobby bar and chatting. When I asked Ken (Excelguru) what they are doing for dinner, Ken said Zack is taking him for dinner. Then Zack looked at me and said, “why don’t you tag along?”
By then we were 4 people – Ken, Zack, Wessex Bob & myself.
We all agreed to head back to rooms, fresh up & meet downstairs in 20 minutes.
When we all came down, Jordan was also at the bar area. So we asked him to join us.
Jordan, Bob & I shared the backseat and lots of laughs all the way to some upscale sea food restaurant in another suburb of San Francisco.
Here is a selfies from backseat of Zack’s car.
Bob, Jordan & Chandoo
We meet Kevin Jones there and we all share really amazing food, insightful (often hilarious) conversation. As Ken recently quit his job to be self-employed, we all shared our words of wisdom with him.
But the night is not over yet
We reached the hotel at 9:30. I find Rob, Scott, Matt, few members from Microsoft Excel & Power BI teams all having drinks at the lobby bar. So I joined them for more laughs, conversation & selfies.
Here is a pic with Rob, Scott, Matt & Ken
Chandoo, Rob, Matt, Scott & Ken
By the time I head to my room it was 11:30 PM.
Dany’s Recalc or Die stricker
Dany Hoter from Excel team has this cool laptop sticker.
Almost all the Excel MVPs at the conference in one epic pic
And here it is:
Zack, Jon, Bob, Ken, Chris, Marco, Gregory
Cat, Oz, Chandoo, Rick & Szilvia
My first impressions of everyone
This is the first time I met so many Excel MVPs & bloggers. Here is the first thought that came to me when I saw them.
- Ken: He is big!!! and he talks fast
- Oz: What a hat! and whats with the Sriracha hot sauce?!?
- Rick: he means business
- Dan Fylstra: Wow, he is so cool & down to earth
- Scott: Boy his laughter is really loud
- Avi: small packet of energy & enthusiasm
- Bob: funny and awesomely English
Thank you PASS & everyone who showed up
Thanks a lot to the PASS team for inviting me to this conference. I had an awesome time.
Also thanks to everyone from Chandoo.org community who signed up for this event & made it even more awesome. Thank you.
29 Responses to “Customer Service Dashboard using Excel [Dashword Week]”
Looks good, Mara. Keep up the good work!
Thx Mara, your work is great, congratulations...
wow ! Great stuff Mara !!
I am amazed on the work you did !
What I like about your dashboard
1. The first impression is the colors used. Very smart use of colors that matches each other, easy on the eye - make people wants to find out more !
2. Clear message shown for the tweetboard for Quick overview on the state of situation.
3. Use of creative titles for your charts "Information Desk".
4. Clear and uncluttered charts. Gives reader a clear perspective with good use of charts colors too.
5. Good use of Legend to describe what color meant "Highest Sales out of the three months"
6. Of course, good use of Check boxes and Slider bar to offer interactiveness on your charts.
Suggestions
1. You may want to consider formatting your Y and X axis labels to show thousands, in $500K format instead of $500,000, so you can even made your chart look much neater.
2. Budget Variant Chart - This one is special...I took a second look and try to understand it. I am not sure if this is the best chart to visualize Sales VS Budget and Variances. And the Variance of 16.19% is positive, so u may want to use conditional formatting to make it green color, red if negative.
Overall is Great Work and Great Effort !!! Keep it up and I am so proud of you !
Francis Chin
http://www.francischin.com
Great Work Maya, just wondering if "5" Scrollable list of various gift shop items, can compare the previous 2 and current month selected in the above picklist, just one more suggestion if we can use top 5 gift category by using donut and bar mix chart to show sales mix for different months
Chandoo I would like to thank you for posting such helpful tricks for creating dashboards, I have learned a lot from your KPI Dashboard demo, I have created one dashboard to compare performce of Sales Associates, thaks a lot again
Thanks for the idea! Great job! You are giving me a lot of inspiratons!
Thanks everyone for the nice comments. I'm such a novice at this so I was so grateful for Chandoo's class and for everyone who submits ideas on his blog.
Francis: Thanks so much for your comments. You're an inspiration. For the budget variance chart, I actually got that idea from one of Chandoo's post on budget vs actual. There was one that was simple and easy to read so I learned how to do that and made it dynamic. I'm open to any other ideas you have for budget vs actual. I'm always looking for ways to improve.
Sabrina: Thank you for you for your suggestion on the top 5.
Dear Mara,
Great work.
But i one suggestion regarding the INFORMATION DESK graph is consist of month but which year it belong is not there if it would be there it would be great.
Warm Regards
Bhushan Sabbani
+91 98208 26012
Thanks for this idea... Great Stuff !!
Excellent dashboard Mara.
The best I like about the dashboard is the choice of colors. They are cool and not distracting. Thanks for sharing the file.
@Chandoo
Thanks for the dashboard week Chandoo. I am learnt a lot in the last 2 days. I am excited over the next 3 days! 🙂
Regards,
Ravi.
Great work Mara ! Thanks for sharing .
Mara, I liked the line, "Need to be more helpful." Our government needs to print this line, laminate it and post it in all government offices for the staff to see.
Hi there, i have been recently visiting this blog it is really great, the best one for Excel, wish Chandoo great success ahead.
I have one query, if you protect the data sheet the chart with the checkbox gives and error saying the data is protected and cannot be modified, is there a way around. This is cause if we want to publish this to someone who should only see it and do no changes to the data, is it possible please guide.
This could be a silly but bear me i am novice to excel 🙂
Thanks.
nice work.
inspired me a lot, working on few dashboard projects...
[...] Customer Service Dashboard in Excel 14,326 [...]
[...] Customer Service Dashboard Example [...]
dear mara
looks great .any reason why you have not used the bullet chart for the actual vs target chart.on the whole it is simple and elegant .jay.
Dear Chandoo,
The word Dashboard in the heading is misspelt.
Wow. Very Nice work Mara. Next week I am going to take the Course, I will try to post my work here.
Thank you so much for your helpful blog. Always appreciated your tips and tricks.
I am proud that you belongs to our Vizag City.
The above comment, I forgot mentioned about Chandoo, those two paras is about Chandoo. 😀
Thank you Mara!
Thx Mara, your work is great, congratulations…
Great Work Mara!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Chandoo,
I had been following your blogs for tips and tricks on excel. I am working with Media agency and we collect the data. Now this data has several parameters based on several legends. For eg Class A - legend color red, classB - legend color green and so on. Class A has several characteristics and parameters and heading etc. Now everytime we gather data and make pivot then based on the data in the pilot tables - top 10 we need to insert those in charts manually and also need to change the colors of legends and also. We create nearly 300 slides every month sector wise and it takes nearly our 4-5 days in doing that. Do you have any sample dashboard which will be helpfull to us and we can create it in a day.
Thanks really amazing one,
it helped me in desgining OTACE report
Regards
Gowravan M
9980651792
Awesome Job done here .............
very good master piece but wont to know if you can design KPI's for a financial institution. Thank you
I need help to make performance for our company
we have about 10 products from 5 years old