Creating Customer Service Dashboard in Excel [Part 3 of 4]

Welcome back. In third installment of our Customer Service Dashboard series, we will learn how to construct the charts in our dashboard. We will understand the sparklines, traffic lights & dynamic chart setup. To help you learn better, I have recorded a short video too. Go ahead and enjoy.

Data and Calculations for our Customer Service Dashboard [Part 2 of 4]

Welcome back. In part 2 of Making a Customer Service Dashboard using Excel let us learn how the data & calculations for the dashboard are setup.

Designing Customer Service Dashboard
Data and Calculations for the Dashboard
Creating the dashboard in Excel
Adding Macros & Final touches

In this installment, we will examine all the variables, named ranges & various formulas that drive our dashboard. Also, you can download the full dashboard workbook and play with it to examine these formulas and learn better.

Formula Forensics 011. Lykes Formula

Lykes asked Formula Forensics “How does a formula work?” Lykes has been using the formula without understanding it.
The formula counts how many times the letters from a list of letters occur in a list of words.
Today we look at a Lykes question.