SUMPRODUCT – Beginner to Advanced [Master Class]
This is second episode of our Monthly Master Class.
In this one, you will learn all about SUMPRODUCT. Know all about basics to advanced usage of this powerful & versatile formula in this 98 minute master class.
Advanced Interactive Charts using Excel [Master Class]
As announced earlier, here is the first one of our Master Classes. In this one, you will learn how to create advanced interactive charts in Excel by blending pivot tables, slicers, timelines, VBA, conditional formatting and charts. The final outcome is BEAUTIFUL!!! Monthly Master Class – Episode 1 – Trailer Check out a quick trailer of the […]
Introducing Chandoo.org Monthly Master Class
Hi folks,
I have an exciting announcement for you. Starting this month, I will be running a monthly master class on advanced Excel. This is a video class to help advanced users learn creative, powerful ways to use Excel in their day to day work.
What is this Master Class?
The idea is simple. Every month, I will create a lengthy video discussing one of the below topics, specifically targeted at advanced Excel users. As our blog grew, we have a lot of experienced, advanced users and I want to help you achieve more. You will learn,
- Dashboards
- Data Analytics
- Visualizations
- VBA / Macros
- Business Modeling
- Business Intelligence
Each class will be on an different topic with in-depth coverage, creative outputs and awesome techniques. You can sign up for the class that suits your needs.
Analyzing half a million complaints – Customer Satisfaction Scorecard [Part 3 of 3]
This is the final part of our series on how to analyze half a million customer complaints. Click below links to read part 1 & 2.
- Complaint reason analysis – Part 1
- Regional trends & analysis – Part 2
Customer satisfaction scorecard
In the previous parts of this case study, we understood what kind of complaints were made and where they came from (states). For the customer satisfaction scorecard, let’s focus on individual companies.
Analyzing half a million customer complaints – Regional Trends [Part 2 of 3]
This is part two of our three part series on how to analyze half a million customer complaints. Read part 1 here.
Analyzing Regional Trends
As introduced in part 1, our complaints dataset has geographical information too. We know the state & zip code for each complaint. Please note that zip codes are partial or missing for a 10% of the data.
In this article, let’s explore three ways to analyze regional trends.
- Regional trends by state, product & issue
- Complaints per million by state
- Complaints by zip code
Analyzing half a million consumer complaints [Part 1 of 3]
How would you analyze data when you have lots of it? That is the inspiration for this series.
Let’s meet our data – Finance Industry Consumer Complaints
As part of open data initiatives, US government & Consumer Financial Protection Bureau maintain a list of all consumer complaints made against financial institutions (banks, credit unions etc.) You can download this data from the catalog page here. I have obtained the data on 1st of February, 2016. The download has 513,824 records. Each row contains one complaint.
In this and next two parts of the series, we are going to analyze these half a million complaints to find insights.
Merry Christmas & Happy New Year 2016 [Holiday Greeting]
A big, warm & pleasant hello to you.
I wish you a merry Christmas & Happy New Year 2016. May your holidays be filled with joy, togetherness, celebrations and fulfillment. May your new year be filled with hope, energy and awesomeness.
I want to tell you how thankful I am for all your support in this year. Every time you visit our website, read an article, leave a comment, enroll in a course, purchase a product, read one of my books, listen to a podcast episode, watch a video or tell your friends about Chandoo.org, I feel nothing but gratitude, thankfulness and amazement. 2015 is the most successful year since starting Chandoo.org, all thanks to you. Heartfelt thanks to you, from my family, staff and volunteers.