These icons are so pretty, can I get them in green? [conditional formatting trick]

One of our readers emailed this question recently,

I like the conditional formatting icons. I am trying to present some business data where going down is good. How do I get a green colored down arrow icon?

Essentially, Ms. CanIGetItInGreen wants this:

Unfortunately, Excel’s conditional formatting icons are not customizable. So we can’t get the green down arrows without some sneak. And sneak we shall.

Analyzing half a million complaints – Customer Satisfaction Scorecard [Part 3 of 3]

This is the final part of our series on how to analyze half a million customer complaints. Click below links to read part 1 & 2.

  1. Complaint reason analysis – Part 1
  2. Regional trends & analysis – Part 2

Customer satisfaction scorecard

In the previous parts of this case study, we understood what kind of complaints were made and where they came from (states). For the customer satisfaction scorecard, let’s focus on individual companies.