Jack-P-Winner
Member
Thanks guys and sorry fir the delays. My issues just became MAJOR. I purchased thus laptop BRAND NEW in a box from Best Buy back in June
The readers digest version is this
1. My product key has been hacked and I have an OEM product key in my system ( how does that happen)
2. The part number on my lap top does not match anything in Microsofts records therefore they can't help me
3. I have an email from the person helping me with all this from Microsoft ( VERY nice technician and spent a lot of time with me on this) .... Anyway .... The email explains all this in detail a dive forwarded it to Best Buy
Hopefully today I will be getting a new lap top from Best Buy because it appears the lap top I have may gave been either HOT or HACKED hard. Either way I do not want this lap top it's useless to me.
I have not added otpr updated ANYTHING except for Office 2013 and from THAT DAY forward all of this mess started.
What's confusing yo me is I registered my laptop when I purchased it with the same information I provided them this week so, why all the sudden my part number and key don't match is beyond me. I'm just so frustrated at this point because all my files are now corrupt. Yes I do have a back up and when I opened one of those with the Microsift guy it was corrupt.
I hope today is a better day
The readers digest version is this
1. My product key has been hacked and I have an OEM product key in my system ( how does that happen)
2. The part number on my lap top does not match anything in Microsofts records therefore they can't help me
3. I have an email from the person helping me with all this from Microsoft ( VERY nice technician and spent a lot of time with me on this) .... Anyway .... The email explains all this in detail a dive forwarded it to Best Buy
Hopefully today I will be getting a new lap top from Best Buy because it appears the lap top I have may gave been either HOT or HACKED hard. Either way I do not want this lap top it's useless to me.
I have not added otpr updated ANYTHING except for Office 2013 and from THAT DAY forward all of this mess started.
What's confusing yo me is I registered my laptop when I purchased it with the same information I provided them this week so, why all the sudden my part number and key don't match is beyond me. I'm just so frustrated at this point because all my files are now corrupt. Yes I do have a back up and when I opened one of those with the Microsift guy it was corrupt.
I hope today is a better day