hi all,
how to Hrs calculation according to service window. like working window 9 to 17:30
how to calculate working hrs .
Agent In TimeAgent Out TimeWorking Hrs
12/02/2017 09:0012/02/2017 10:00 1
12/02/2017 13:0012/02/2017 18:00 4
in 2nd case total working hrs is 5 but as per service window is 4 hrs. I need calculation according to service window.
Thanks
Anu
how to Hrs calculation according to service window. like working window 9 to 17:30
how to calculate working hrs .
Agent In TimeAgent Out TimeWorking Hrs
12/02/2017 09:0012/02/2017 10:00 1
12/02/2017 13:0012/02/2017 18:00 4
in 2nd case total working hrs is 5 but as per service window is 4 hrs. I need calculation according to service window.
Thanks
Anu