kiidkiid10
New Member
so guys i tried to replicate the steps on doing this, i pretty much have it all down but im stuck at table 5 which is already the forecast portion. it seems i have everything in place but judging by the chart in figure 2, it shows the the smoothing index goes up to December when you chart it. Now i maybe missing a step of some sort but that maybe be preventing me from moving on and finishing table 5. im not sure how the ‘PROJECTED CYCLIC INDEX’ was obtained. could it be because i missed a step or a wrong calculation? heres my file and hopefully yall can help.
the article im going by is here:
http://www.isixsigma.com/operations/call-centers/how-do-call-volume-forecasting-service-desks/
heres my file attached!
the article im going by is here:
http://www.isixsigma.com/operations/call-centers/how-do-call-volume-forecasting-service-desks/
heres my file attached!