John Ryan Borromeo
New Member
Hi! Help me in creating break and lunch schedules that will be distributed evenly to the employees schedules without affecting the service level. How?
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Creating break and lunch schedules. How?
- Thread starter John Ryan Borromeo
- Start date
John Ryan Borromeo
How many employees?
How many breaks?
How long breaks?
How many lunches?
How long lunches?
How many days?
How to know which would affect the service level?
How many employees?
How many breaks?
How long breaks?
How many lunches?
How long lunches?
How many days?
How to know which would affect the service level?
John Ryan Borromeo
New Member
>> 500 employees, 2 breaks for 15 minutes and 1hr lunch, 5 days and 2 days off. Just to show that no agents are having the same break/lunches at the same time.
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John Ryan Borromeo
You missed the last question.
or it would be a challenge:
If any employee have break,
it always should affect the service level or there are extra employees.
Of course, company's working hours are 24hrs per 5 days and
breaks and lunch can have any time.
You missed the last question.
or it would be a challenge:
If any employee have break,
it always should affect the service level or there are extra employees.
Of course, company's working hours are 24hrs per 5 days and
breaks and lunch can have any time.
John Ryan Borromeo
New Member
I agree with you. If you could help creating this in excel where in it will distribute the lunch and break schedules evenly. Not having agents on break/lunch at the same time. Shift schedules: 10pm-7am; 2am-11am
Planning to distribute BLB (break-lunch-break), LBB (Lunch-break-break), BBL (Break-Break-Lunch) so agent's schedules won't overlap and make sure that every interval has an agents on the phone to meet the service level.
Planning to distribute BLB (break-lunch-break), LBB (Lunch-break-break), BBL (Break-Break-Lunch) so agent's schedules won't overlap and make sure that every interval has an agents on the phone to meet the service level.
John Ryan Borromeo ... hmm?
Daily working hours are 13.
One agent have 1hr30min lunch&breaks.
That means
... there can be eight lunch&breaks in one day
... that agents not have those at the same time.
It would need over 62 working days
... that every agent would have time to have lunch&breaks.
( ... or max 13 lunches per day ... or max 52 breaks per day ).
But ... the service level
... which You haven't told, would solve something
... if some the agents could have lunch&breaks at the same time.
( and ... if someones BLB starts at once 10pm ... until 11:30pm ... hmm? )
Something won't match or how?
Daily working hours are 13.
One agent have 1hr30min lunch&breaks.
That means
... there can be eight lunch&breaks in one day
... that agents not have those at the same time.
It would need over 62 working days
... that every agent would have time to have lunch&breaks.
( ... or max 13 lunches per day ... or max 52 breaks per day ).
But ... the service level
... which You haven't told, would solve something
... if some the agents could have lunch&breaks at the same time.
( and ... if someones BLB starts at once 10pm ... until 11:30pm ... hmm? )
Something won't match or how?