• Hi All

    Please note that at the Chandoo.org Forums there is Zero Tolerance to Spam

    Post Spam and you Will Be Deleted as a User

    Hui...

  • When starting a new post, to receive a quicker and more targeted answer, Please include a sample file in the initial post.

Can some one help in the calculation of OLA Compliance

S

santhurcv

Member
Can some one help in the calculation of OLA Compliance i have uploaded a sample file in the below link.,,


https://dl.dropbox.com/u/94380636/New%20Microsoft%20Excel%20Worksheet.xlsx


Thanks in advance
 
From what I can see and what I understand OLA Compliance to be - all your data appears to be SLA focused as oppose to OLA...


I am assuming OLA to be Operational Level Agreement - essentially an SLA between internal support groups within a corporation and usually the internal end-client...


But that aside you seem to be doing fine based on the pivot tables you've put together... so all you need now is data from your support groups and much the same table data...
 
You must log in or register to reply here.
Back
Top