Achievements calculations

[Abofarida]

How to calculate the the achievement for complaints if the max target is 4 and we achieve 0.

 

[vletm]

Abofarida
Could it be =achieve/max_target?
or
Could You give more details about Your challenge?

 

[Abofarida]

No it will get zero by the equation you write

The maximum target is 4 complaints
Achieved zero complaints

 

[ETAF]

depends on how you want to show that performance
For example if they get 4 complaints is that the 100% achievement
and you could assign 20% per complaint
So 0 = 200% , 1 = 175 , 2 =150 3 = 125 , 4 =100
5 = 75
6 =50
7 =25
8 or greater = 0

all depends on the metric and how you want to use it .......

whats the average complaints now - and why the 4 as a target .......

you could do % complaints v calls or whatever the volume is

so it all very much on how you would apply they figures , and what you want to show in a dashboard or as a trend

 

[vletm]

Abofarida
# 0/4 = 0
# Did You noticed question? Could You give more details about Your challenge?
Without proper answers others than You could ... only guess?