Thanks for the response. My formula logic was wrong - you are correct it should have been sum(b1:b2) <smacks forehead>
I suppose this is why a little bit of knowledge is a dangerous thing...
Many thanks for solving my problem!
Data: # of calls (column B) = 23,808 with average hold time (column M) of 49 seconds
6,851 10 seconds
I built a sumproduct formula =sumproduct(B1:B2,M1:M2)/sum(M1:M2)
Column M is custom format mm:ss
My answer keeps coming out 47:10. Shouldn't...