Porok, Call back Ads and Simple Joys of Life
on 12 Sep, 2006 in Random | 0 Comments
First up, Porok!
MTV India has tied up with Microsoft XBOX and is welcoming xbox to India in style with “Porok”. [Read news items 1, 2] As they say in the Ad, “Porok might have been inspired from cocks, but inside we are all tigers”. Having seen a couple of XBOX ads, I am sure this [...]
Welcome to PHD!
on 5 Sep, 2006 in Random | 0 Comments
Its been 2 years since I have posted such a message. A recent look at my website statistics revealed that most of the visitors are first timers, and quite a few of them land here searching one of the “iim”, “indore”, “iim indore blog”, “iimi” or “chandoo iim”. So, let me take a moment and [...]
Read More >>A dream that is three and half years old…
on 11 Aug, 2006 in Random | 0 Comments
January, 2003:It was my engineering final year, campus was abuzz and everybody was hopeful and anxious since its placement time. CSE people have more opportunities naturally and we kept hearing about the companies that might visit the campus this year.
Finally the first company was announced. India’s largest software services company it is. We were running [...]
How to serve the customer
on 14 Jul, 2006 in Random | 0 Comments
This week I came across two service orgs (cafe coffee day and shoppers stop) and observed peculiar things about their service.
The “we serve you faster than anyone” problem:
After roaming a lot in hot chennai sun (well, slowly people have been dropping hot adjective for chennai, you see, it has become redundant these days), ashwin suggested [...]
Focus on Details = Satisfied Customers
on 5 May, 2006 in Random | 0 Comments
It is amazing how attention to smaller details can change the face of a service organization. There are several things that are done just the way they are since they were first done.
Ok, thats a complex statement, for example, when you go to a website and it has some data/animation to load, all you [...]
Understanding Customer - Insights from street
on 24 Apr, 2006 in Random | 0 Comments
Part 1 of many more to come
Location: DTDC Main office, Hyderabad
Customer: Sir, can you courier this to Nellore (its a town in AP)Service Personnel: What is in it?
C: a SIM cardSP: We dont deliver SIM cards
C: Why?SP: Because, we donot take responsibility to them. (apparently either they are not covered under insurance or Govt. has [...]
The Art of Doing Nothing
on 12 Apr, 2006 in Random | 0 Comments
Last 2 or so weeks are full of inactivity. Thoughts of restarting the regular visits to gym or doing something new like learning car driving have been visiting my idle brain once every 28 seconds. But alas, I remian more lazy and useless than ever. But still managed some progress by
- learning preliminary cooking- [...]
